![]() ![]() The repair service is limited to the hardware. If I return a defective product to CalDigit for repair, will my data stored in there be recovered? Be sure to ask how long service will take when you set up service with CalDigit’s technical support team. Service times often depend on the nature of the issue and the availability of service parts. How long will my CalDigit service take? Expedited shipping options are available, at the customer’s expense, if requested. Should there be DOA, CalDigit will take full responsibility for transportation charges of round-way shipping for faulty and replacement units. The fees for shipping the repaired unit or replacement from CalDigit to customers will be at CalDigit’s expense. Who pays transport when returning a CalDigit product for warranty repair or replacement?įor those products which are not DOA (Defective-on-Arrival), the transportation charges for returning the faulty unit to CalDigit will be at the customer’s expense. No, using your own drives voids the CalDigit warranty. I put my own drives into a CalDigit storage product, do I still have my warranty? If the damage is outside the scope of warranty coverage, service may be available, but all service charges will be your responsibility. In addition, the product is excluded from warranty if its warranty period has expired, the label attached to any screw, which marked with “WARRANTY VOID IF REMOVED,” is destroyed or removed, the product has been misused, man-caused, or subjected to unauthorized disassembly. However, you will be responsible for all expenses incurred in transporting your CalDigit product to the CalDigit repair facility.ĬalDigit’s Warranty excludes coverage for damage resulting from a number of events, including accident, liquid spill or submersion, unauthorized service, and unauthorized modifications. How much will service be if I’m within warranty?ĭepends on the models, warranty service for eligible repairs is available at no charge up to 12 or 24 months from the date of purchase. CalDigit will repair or replace your product and ship it back to you. Ship back your defective product for repair or replacement, be sure to include return shipping instructions.ĥ. CalDigit support will provide you with an RMA number and shipping instructions.Ĥ. ![]() CalDigit support with verifying your warranty status using your product serial number.ģ. Contact CalDigit support to troubleshoot any issue first.Ģ. What are the steps for getting a CalDigit product repaired or replaced while under warranty?ġ. Unfortunately, CalDigit cannot honor any warranty without a valid serial number. CalDigit custom builds and tests all products to order, and are all provided with serial number sticker as well as digitally. If you find that your CalDigit product does not have a serial number sticker, it’s possible that you have gotten a fraudulent product from an unauthorized source. This unit is compatible with E/Monitor and E/View Notebook stands.What if my CalDigit product does not have a serial number sticker? When you use your notebook as your main PC, both on the road and at your desk, the E/Port Replicator eliminates the need to reconnect cables and peripherals each time you return to your desk! Simply connect your notebook to the E/Port and have immediate access to your expansion ports ? VGA, DVI, Serial, Headphones, USB 2.0 (x5), Phone, Ethernet. ![]()
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